Frequently Asked Questions Frequently Asked Questions FAQs Welcome to the Curl Boutique! Please take a look at the Frequently Asked Questions below for important tips and details regarding our salon and services. If you are a new client and would like to book your first appointment, please don't forget to fill out our New Client form. We want to learn about you and your curls before we meet so we can exceed your expectations at your first visit to the boutique. Have additional questions? Call or text us at 1 (207) 939-9788, or visit our contact page! So, what’s your salon all about? Expand As Maine’s only curly hair exclusive salon, we are all about your natural curls! Our salon believes the world taught you to hide your curls, but we exist to teach you how to love them. We work with hair in its natural state, using curly-specific techniques to promote healthy curls and maintain integrity. Our team wants to meet you wherever you’re at on your curl journey. We can’t wait to work with you and your curls! Sign me up! How do I make an appointment? Expand We’re so excited to have you! To make an appointment, you can call, email, text, or reach out on social media (Facebook and Instagram). To best serve you, we ask every new client to fill out this form, which provides us with details needed to determine the best service(s) for you and your curls. Please note a credit card will be required and authorized for all appointments.. You should also see, “What is your cancellation policy?” below. Where are you located and when are you open? Expand You can find the Curl Boutique at 688 Main Street in Westbrook (right next to TNT Nails and Casa Novello for you locals). We’re open every Tuesday, Thursday, and Friday from 9:00 AM to 7:00 PM, Wednesday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 3:00 PM, with special hours during holiday seasons. Our salon is closed every Sunday and Monday. There is a parking lot in the back of our building, or you can park for free on Main Street. What forms of payment do you accept? Expand We accept any combination of cash, personal checks, all major credit cards, Venmo, and/or Apple Pay. Do you offer/accept gift cards? Expand Yes, we sell and accept Curl Boutique exclusive gift certificates. You can purchase one in person at the salon or call - we’ll be happy to mail it for you! What is your cancellation policy? Expand We have a firm 24-hour cancellation/rescheduling expectation for every client. If you cancel within 24 hours to your confirmed appointment or are a “no call, no show,” a 50% scheduled service fee will be automatically charged to the card we have on file. What services do you offer? Expand We are a specialty, boutique salon where each of our team members are trained to cut, color, care for, and style your curls. For a detailed list, please see our services page, or get in touch with us. How do I prepare for my first appointment? Expand You should arrive at the salon with your hair freshly cleansed (within the past 24 hours) and styled using products you normally use to achieve your best curls. It is super important for your hair to be completely down and free of any dents, clips, hair ties, pins, or other accessories. Please be sure your hair is totally detangled (not brushed out) and dry, otherwise, you may be charged a detangling or drying fee, or asked to reschedule your appointment. Feel free to bring us pictures to use as a reference point (especially for big style changes) - we love photos! You’re going to cut my hair when it’s DRY?! Expand Yes, and you’re going to LOVE IT! The best way to both enhance and preserve shape is to cut each curl right where they live. Dry-cutting is a tried and true curly hair technique that works by maximizing the amount of natural texture. We may even ask you to flip your hair upside-down while we cut it… My hair is straight! Can I still come to see you? Expand Are you suuure it’s straight? At least 70% of the world’s population has texture in their hair, so you may be surprised what a little attention, water, product, and curl-love can bring out! We enjoy working with curls of all shapes and sizes from the slightest wave to the tightly coiled. For our “straight”-y’s, we recommend one of the many fantastic salons in the Greater Portland area. Give us a call if you’re in a bind. What about if I straighten my hair on occasion? Expand Well, first and foremost, put down the straightener; it only takes one time to substantially damage your curls!! But TBH, we’ve all been there. We’re never going to judge you for flat-ironing your curls but we will do everything we can to encourage you to stop (like, now). We want you to love your hair without the need to manipulate it. I want to make an appointment, but I don’t know what my hair needs! Do you offer consultations? Expand Our Curl Bootcamp appointments are designed to be as preparatory as they are educational, meaning, this is our version of a consultation. Bootcamps give our curlistas the opportunity to learn about you and your curls; from the products and techniques you currently use to your innermost hair goals, we want to know it all. We’ll simultaneously provide you with an understanding of our own trusted brands and methods. We suggest a bootcamp for all new clients as it is a solid place to start no matter where you are on your curl journey. How often should I get my curls cut? Expand For most hair types we recommend trimming your curls once a season to prevent breakage, however, we’ll talk detailed timelines when you’re in the salon as this is very specific to your curl type. Can you teach me to care for my curls at home? Expand We ❤️ teaching our clients! Every appointment has an educational component where we’ll show you how to work with your particular curl, from washing to styling to sleeping to our latest tips. We want you to look and feel good at our salon, but we also want you to be able to use the techniques at home to fall more and more in love with your curls every day. I hear your staff works very closely as a team - what will that look like during my appointment? Expand We are proud to be a team-based salon. In fact, you will most likely be serviced by each member of our team while you’re here! Not only does this structure demonstrate and cultivate our supportive and educational culture, but it also ensures your time with us will be comfortable, efficient, and informational. Do you offer services for children? Men? Anyone with curls? Expand Come one, come all - we welcome (and love!) curlies of every age and gender. Our passion is to inspire you and your curls to be your authentic self no matter what your identity is. Please refer to our services page for details. What trainings have your team participated in? Expand OK, we admit it: WE’RE SUPER CURL NERDS! Part of our values includes our team’s promise to continually pursue education. In addition to our stylists being State of Maine certified, our entire team regularly participates in (and on occasion facilitates) training with Curly Hair Artistry, Curly World, devachan, Innersense, Strategies, and so many more. If there is a curly class out there, we want to attend! As with many things in life, the practices and understandings relative to curly hair are ever-evolving. We believe it is our role to never stop learning and sharing our knowledge with you. Check out our team page for individual profiles including education, experience, and our individual thoughts on continued education. What products do you use? Expand You can find a full list of our products with links here. We love learning about and working with clean, organic, and/or environmentally focused product-lines; please reach out for more information, or to inquire about providing samples for us to try. Bonus points if you cater specifically to curlies! Can we hire your team for weddings, red carpets, or special events? Expand Yes. Not only are our team members magical hair gurus, but in our spare time, we’re also talented cosmetologists and all-around make-up/beauty/product obsessors. We’d love to make your special occasion even more special - get in touch with us for more information! Please note that due to a ~busy~ schedule and always-growing waitlist, weekend and evening availability is limited (particularly in the holiday and summer seasons). We appreciate you giving us plenty of advanced notice at the time of your booking inquiry. Does your salon participate in collaborations, shadowing, education, volunteering, etc? Expand Doing meaningful, engaging work is important to us. We are forever chasing opportunities to get involved with like-minded and valued individuals, organizations, businesses, and more! In the past, the Curl Boutique has participated in Westbrook Together Days, Halloween on Main Street, Coats for Kids, and the Maine Women Magazine Expo, and we have collaborated with Curly Hair Artistry, Curly World, Innersense Beauty, The Loft Hair Studio, and Oasis Hair Salon. Additionally, we welcome individuals and teams interested in educational classes or shadowing at our salon to reach out for more information.