Frequently Asked Questions
Frequently Asked Questions
FAQs
Welcome to the Curl Boutique!
Our Frequently Asked Questions include important details regarding our salon and services.
If you are a new client and would like to book your first appointment, please don't forget to fill out our New Client form. We want to learn about you and your curls before we meet so we can exceed your expectations at your first visit to the boutique.
Do you have additional questions? Call or text us at 1 (207) 939-9788, or email us at newclients@curlboutiqueme.com!
The Curl Boutique wants you to love your natural hair! Our salon believes beauty begins the moment you decide to become yourself. In our world, this means great things can happen when you finally put down the flat iron and learn to embrace - and not fight - your curls.
We work with hair in its natural state, never using hot tools, chemicals, or other methods to alter it. We employ effective and trusted curl-specific techniques to promote health and maintain integrity.
We’re so excited to have you!
If you've been to our salon before, you can call, email, or text us anytime to schedule.
If you are a new curl, we kindly ask you fill out this form.
Please note a credit card will be required for all first time appointments. You should also see, “What is your cancellation policy?” below.
You can find the Curl Boutique at 66 North Street in Saco, Maine. We’re open every Tuesday, Thursday, and Friday from 9:00 AM to 7:00 PM, Wednesday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 3:00 PM, with amended hours during holiday seasons and special events. Our salon is closed every Sunday and Monday.
There is a parking lot in front of our salon. You are welcome to park in front of the barn or off to the side.
Street parking on Scamman Street is also free and safe.
We accept any combination of cash, personal checks, all major credit cards, Venmo, PayPal, and/or ApplePay.
Yes! We sell and accept Curl Boutique gift cards in any dollar amount.
You can purchase a gift card in person at the salon, or you can call, text, email, or order online. If you are gifting, let us know and we’re more than happy to package the card with extra goodies and love. If you need a card shipped to you or your curlfriend, we can do that, too 🙂
You should know we kindly require 24 business hours for all cancellations and/or reschedules.
If you cancel or reschedule within 24 business hours of your confirmed appointment, a 50% scheduled service fee will be automatically charged to the card we have on file. If you are a “no call, no show” for an appointment, a 100% scheduled service fee will be automatically charged to the card we have on file.
Please be aware if you are confirmed for a Tuesday, this means you must cancel or reschedule no later than the time of your appointment the Saturday before.
Thank you for your understanding ♡
We are a specialty, boutique salon where each of our team members are trained to cut, color, care for, and style your curls. For a detailed list, please see our services page, or get in touch with us.
At this time we are not able to offer services for weddings or curlies under the age of six years old.
You can always get in touch if you would like curl-friendly recommendations.
From time to time we hold events for baby curls and their adults. To find out details, please visit our events page or reach out at your convenience.
All clients are kindly asked to arrive at the salon with their hair freshly cleansed (within the past 24-72 hours) and styled using products they normally use to achieve their best curls. It is imperative your hair be completely down and free of any dents, clips, hair ties, pins, or other accessories. Please be sure your curls are detangled (not brushed out) and dry, otherwise, you may be charged a detangling or drying fee, or asked to reschedule your appointment. Feel free to bring us pictures to use as a reference point (especially for big style changes) - we love photos!
If you have any questions or concerns on how to arrive, please reach out at your convenience.
Yes, and you’re going to LOVE IT! The best way to both enhance and preserve a curl’s shape is to cut each clump right where they live. Dry-cutting is a tried and true curly hair technique that works by maximizing the amount of natural texture.
Please note our signature dry cuts require you to arrive with you hair down, dry, and styled ❤️
Are you suuure your hair is straight?!
Vogue India reports “as many as 60 percent of the world population has curly or wavy hair," so you may be surprised what a little attention, water, product, and curl-love can bring out! We enjoy working with curls of all shapes and sizes from the slightest wave to the tightly coiled. Whatever pattern, we encourage you to make an appointment with us.
For our “straight”-y’s, we’re happy to recommend one of the many fantastic salons in the Southern Maine area. Reach out at your convenience and we can point you in the right direction.
As curl specialists, we’d be remiss if we didn’t say we’ll try to kindly encourage you to stay away from the straightening as much as you can, as it only takes one 450 degree straightening sesh - or the like - to damage your curls!!
However, while our ultimate goal is to free you from the obligation and hassle of heat manipulation, we’d never shame anyone for choosing that. We can relate to the various reasons for wanting our hair straight.
No matter what, you can rest assured that our dry cuts, styles, products, and accessories are versatile enough to thrive no matter the shape they’re in (literally).
If you are new, the Curl Boutique’s Curl Bootcamp, our first time client appointment, includes time for a consultation. The appointment allows time to discuss and learn about you and your curls; from the products and techniques you currently use to your innermost hair goals, we want to know it all. We’ll simultaneously provide you with an understanding of our own trusted brands and methods.
If you are a current client and want to casually discuss a drastic change, feel free to bring it up at your next appointment, or text or email us.
Any client is welcome to schedule a curl counseling appointment, where you meet with a team member virtually or in person to discuss curly hair goals, challenges, best practices, and maintenance.
For color consultations, please reach out at your convenience via email or text.
For most hair types, to prevent breakage and promote health, we recommend trimming your curls once a season. However, we’ll talk about detailed timelines when you’re in the salon as this can be very personal to you and your curls.
We ❤️ teaching our clients! Every appointment allows time for education, so if you have questions or concerns, curl goals or dreams, please feel free to discuss them at your next scheduled appointment, or text or email us.
We offer a variety of additional appointments and events that can be tailored to your curly hair education needs. Reach out at your convenience for more information.
Once you’re a Curl Boutique client, we’re curlfriends for life. You can contact us any time for tips, tricks, encouragement, info, and more. If your inquiry requires further follow-up, we’ll make an appointment suggestion and help get you scheduled.
We are proud to be a team-based salon. This means all Curl Boutique team members are employees of the company, and they work collaboratively to serve our clients. Every Curl Boutique team member is trained to cut, style, care for, and love your curls.
At your appointment, almost every team member may help you in some way! From serving you yummy beverages, to scrubbing your scalp, to offering you an umbrella during a rainstorm, we want you to feel taken care of by our team.
Please come as you are. ❤️
Our spaces and services are genderless.
At this time, we are unable to provide services for curls under six years old. However, from time to time we hold events for baby curls and their adults. To find out details, please visit our events page or reach out at your convenience.
The Curl Boutique strives to be an inclusive space. Our passion is to inspire you and your curls to be your authentic self. However you identify, you are welcome.
If you have a special request or accommodation of any sort, we strongly encourage you to reach out. We’ll do everything we can to exceed your needs. This includes but is not limited to virtual, sensory/quiet, and/or private appointments, outdoor services, personal shoppers, celebrations, and/or translation services.
Our parking lot and salon are accessible.
WE LOVE CURLY HAIR EDUCATION!
One of our company’s core values is education. This is our team’s promise to continually pursue the latest and greatest in curly hair services and theory. In addition to our stylists being State of Maine certified, our entire team regularly participates in (and on occasion facilitates) regular training. If there is a curly class out there, we want to attend!
As with many things in life, the practices and understandings relative to curly hair are ever-evolving. We believe it is our role to never stop learning and sharing our knowledge with you.
Check out our team page for individual profiles including education, experience, and our individual thoughts on continued education.
You can find a full list of our products with links here.
We love learning about and working with clean, organic, and/or environmentally focused product-lines; please reach out for more information, or to inquire about providing samples for us to try. Bonus points if you cater specifically to curlies!
Visit our Opportunities page for job openings and other information about our team-based salon.


